Refund policy

At Come Again, we carefully check and pack every order to ensure your products reach you in perfect condition.

We follow a Replacement-Only Policy. This means we do not accept returns or offer refunds for change of mind, personal preferences, or other non-defective product concerns.

However, if you receive a damaged, defective, incorrect, or missing product, we are always here to help and will arrange a free replacement after verification.

Please read our policy before placing your order.

1. No Returns or Refunds for Change of Mind

All purchases made on comeagain.in are considered final, except where a remedy is required under applicable consumer law.

We do not accept returns, exchanges, or refund requests for reasons such as:

  • Changing your mind after placing or receiving an order.

  • Not liking the product, design, colour, or style after delivery.

  • Ordering the wrong design, size, or variant by mistake.

  • No longer needing or wanting the product.

  • Finding a similar product at a lower price elsewhere.

  • Personal preferences or expectations unrelated to a product defect or an incorrect product description.

We encourage customers to carefully review product details, photographs, sizes, and their cart before completing a purchase.

2. Free Replacements for Damaged, Defective, Wrong or Missing Items

If there is a genuine issue with your order, we will help resolve it.

You are eligible to request a free replacement if:

  • Your product arrives physically damaged or broken.

  • Your product has a manufacturing defect.

  • You receive a different product from the one you ordered.

  • One or more items are missing from your delivered order.

For verified claims, we will replace the affected product or send the missing item at no additional cost.

If only one product in an order is affected, the replacement will normally apply only to that product, not the entire order.

3. How to Request a Replacement

If you experience an issue with your order, please contact us within 7 days of delivery for immediately noticeable issues.

Email us at support@comeagain.co.in with:

  1. Your order ID.

  2. A brief description of the problem.

  3. Clear photographs showing the affected product and issue.

  4. Photographs of the packaging, if relevant.

An unboxing video can help us review your request faster, but it is not mandatory.

Our support team will review the information and may request additional details if necessary.

Once the issue is verified, we will arrange the appropriate replacement.

4. Replacement Process

After your replacement request is approved:

  • We will arrange a replacement of the affected product or send the missing item.

  • There will be no additional product or shipping charges for an approved replacement.

  • We may request that the affected product be returned or collected if necessary. Any return shipping required for an approved replacement will be arranged at our expense.

  • Replacement products are subject to availability.

If the exact product is unavailable, our team will discuss a suitable alternative with you. Where an appropriate replacement cannot be provided, we will resolve the matter in accordance with applicable consumer law.

5. Non-Eligible Replacement Requests

Replacements are not available for:

  • Damage caused by improper use, accidental breakage, or mishandling after delivery.

  • Normal wear and tear resulting from regular use.

  • Damage caused by exposure to chemicals, perfumes, or unsuitable storage conditions.

  • Minor differences caused by lighting, photography, or screen settings that do not materially differ from the product description.

  • Issues caused by incorrect product selection by the customer.

  • Claims that cannot be reasonably verified after review.

This does not affect your rights in cases of manufacturing defects, misrepresentation, or other circumstances protected by applicable law.

6. Customised & Personalised Products

Customised and personalised products are made specifically for you.

Therefore, we do not accept returns, exchanges, or refunds for customer-provided spelling mistakes, incorrect names, images, or other personalisation details submitted at the time of ordering.

If a customised product arrives damaged, has a manufacturing defect, or does not match the personalisation details you correctly submitted, you may request a replacement under this policy.

7. Refund Policy

Come Again does not offer refunds for change of mind, personal preferences, or other non-defective product concerns.

Our standard resolution for verified damaged, defective, incorrect, or missing products is a free replacement.

Refunds will be provided where required under applicable consumer protection laws, including situations where a replacement cannot adequately resolve an eligible claim.

Any approved refund will be processed using an appropriate payment method and communicated to the customer.

8. Order Cancellations

Orders cannot be cancelled once they have been dispatched.

If you need to change or cancel an order before dispatch, please contact our support team as soon as possible. We will review your request based on the order's processing status.

A cancellation request is not guaranteed simply because the order has not yet been delivered. Any applicable statutory rights remain unaffected.

9. Contact Us

For replacement requests or assistance with your order, reach out to our customer support team.

Email: support@comeagain.co.in

Website: https://comeagain.in

Please include your order ID when contacting us so we can assist you efficiently.

Important: By placing an order with Come Again, you acknowledge that you have reviewed our Return, Refund & Replacement Policy. Nothing in this policy limits or excludes rights available to consumers under applicable Indian law.